Job Description

This job role exists to maximize delivered revenue against booked sales by ensuring seamless training delivery resulting in world class NPS and customer retention. The ideal candidate will be flexible and possess a wide range of skills and knowledge for both technical training and employee development. NetCom Learning has a very contagious enthusiasm for investing in people and a passion for learning and future growth while strengthening our brand and culture.
Responsibilities:

• Provide world class Training Delivery
• Manage Client Relationships
• Manage Instructor Relationships
• Maximize revenue delivery and ensure \xe2\x80\x98Zero\xe2\x80\x99 leakage
• Ensure process compliance and continuous improvement
• Drive world class Feedback scores for both self and NetCom
• Address all Student issues during and post class
• Maintain clear and transparent communication with all stakeholders
• Engage with Active trainers to keep the relationship cordial between NetCom and Instructors. Help provide timely performance feedback to trainers.
• Ensure to keep 100% of the trainer profiles up to date in the Instructor Portal for all assigned Active Instructors
• Ensure "Zero" class cancellations due to last minute trainer surprises
• Share 100% class evaluations with instructors
• Actively source trainers for new / future capability as well as contingencies for active trainers.
• Ensure smooth onboarding for New Trainers and make sure they have cleared minimum standard for teaching a class
• Ensure solution to all TDRs.