Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Global Airbnb Capability Center (ACC) Training team responsible for new
hire, up
skill and quality programmes across community
support, safety, payments, and host operations. Fast
moving, data
curious facilitators and instructional designers who embrace experimentation and continuous improvement. A cross
functional network of Ops Analytics, Engineering, and L&D partners committed to building a data
driven learning culture.

The Difference You Will Make:

Define meaningful KPIs that link training to CSAT, Quality Accuracy, Time
to
Competency, and operational efficiency. Automate 70 %+ of recurring reports within your first year--freeing trainers for high
value coaching. Deliver executive
ready insight decks that influence programme funding and road
map decisions. Run data
literacy clinics that turn trainers into confident dashboard users.

A Typical Day:

Translate program goals into meaningful KPIs and data-capture routines. Build dynamic team scorecards and dashboards (Excel first; migrate to BI tools during year 1). Craft executive-ready decks that link findings to concrete actions. Automate recurring reports and basic workflows (e.g., attendance, feedback collation). Manage all data related elements for training Pull fresh LMS, QA and operational data into dynamic Excel/Sheets models; validate for completeness. Meet with Training Managers to refine hypotheses and frame the 'so what' of emerging trends.

Your Expertise:

Must
Have:


Advanced Excel/Google Sheets . SQL and experience with a BI platform (Looker, Tableau, Power BI). Strong data
storytelling and presentation skills; can translate numbers into trainer actions. Growth mindset and track record of self
directed learning. Excellent written & verbal English.

Preferred Expertise::


2+ years delivering or designing instructor
led or blended training programmes. Low
code automation (Zapier/Make) and/or basic Python for data wrangling. Experiment design, A/B testing, causal inference.

Hybrid Work Requirements & Expectations

To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

Workspace:

A dedicated, quiet, and private workspace free from interruptions and external noise

Internet Connectivity:

During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings

Professionalism:

Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.

Confidentiality & Security:

Employees are responsible for protecting Airbnb's Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.