To support the design, coordination, and delivery of learning and development initiatives that enhance employee capability, drive service excellence, and align with the cafe and retail chain's brand values and business goals. The Assistant Manager will play a key role in auditing service gaps, developing content, executing training programs, ensuring consistent learning experiences across outlets, and supporting performance improvement initiatives.
Key Responsibilities
1. Training Operations & Coordination
Coordinate and implement the training calendar for cafes, kiosks, and retail outlets.
Manage scheduling, logistics, communication, and follow-up for all L&D programs.
Maintain training records, attendance, and feedback data
Liaise with outlet managers and operations teams to ensure smooth execution of training sessions.
2. Content Development & Facilitation
Assist in developing and localising training modules, SOPs, and e-learning materials for various job roles.
Support the L&D lead in designing induction programs, brand orientation, and skill-based training modules.
Facilitate classroom, virtual, and on-the-job sessions for entry and mid-level employees as required.
3. Learning Evaluation & Reporting
Collect and analyse training feedback and effectiveness data
Prepare monthly dashboards and reports on training coverage, completion, and impact as per company processes.
Support in identifying performance gaps and proposing development interventions.
4. Capability Development Support
Assist in implementing employee development programs such as mentoring, e-learning pathways, or skill certification (e.g., THSC / NSDC standards).
Partner with HR and Operations to track career progression, internal certifications, and skill upgrades.
Ensure training content reflects the latest F&B standards, customer service norms, and brand updates.
5. Compliance & Quality
Ensure all statutory and brand compliance training (e.g., hygiene, safety, POS operations) is completed on time.
Maintain updated records for audits and quality checks.
Adhere to internal L&D and HR policies in program implementation.
Qualifications & Experience
Bachelor's degree in Hospitality, HR, Education, or related field.
3-5 years of experience in Learning & Development, preferably in F&B, hospitality, or retail.
Exposure to designing and delivering frontline training programs (e.g., service skills, product knowledge, hygiene, etc.).
Familiarity with e-learning tools and digital content creation is preferred.
Skills & Attributes
Strong communication and facilitation skills.
Organised, detail-oriented, and able to manage multiple programs simultaneously.
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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