Job Description

Position - Training Executive
Vishwa Pest Control Pvt. Ltd.
? Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra
About Us
At Vishwa Pest Control Pvt. Ltd., we are dedicated to creating healthier, safer, and pest-free environments for homes, commercial spaces, and industries. Guided by eco-friendly practices and ISO-based processes, we deliver service that customers can trust.
We are now looking for a Training Executive who can strengthen our field team's skills, promote service excellence, and ensure smooth customer experiences through structured training and effective escalation handling.
Role Overview
As a Training Executive, you will design and deliver training programs that help technicians and supervisors enhance their technical knowledge, safety awareness, and professionalism. You will play a key role in improving customer satisfaction by ensuring adherence to quality standards and helping manage escalations efficiently.
Key Responsibilities
? Training & Development
Conduct technical training on pest control procedures, chemical safety, and equipment handling.
Lead toolbox talks, safety awareness sessions, and on-site practical demonstrations.
Manage induction programs for new joiners to ensure they are field-ready.
Conduct performance-based refresher training and provide feedback during field visits.
? Process, ISO & Documentation
Maintain and update SOPs, ISO documents, and service-related checklists.
Ensure strict compliance with quality and safety standards.
Assist in internal audits, documentation improvements, and corrective actions.
Keep detailed records of training sessions, attendance, and skill matrices.
? Customer Satisfaction Support
Train technicians on effective communication, customer etiquette, and service explanation techniques.
Monitor customer feedback and work with teams to address service quality issues.
Conduct targeted retraining sessions based on recurring complaints or feedback trends.
Promote a customer-first attitude within the field team.
? Escalation Handling & Matrix Support
Understand the company's escalation matrix and train teams to follow it step-by-step.
Guide technicians on what to do when:
A customer is dissatisfied
A complaint remains unresolved on-site
A technical issue requires senior intervention
Ensure escalations are properly documented and routed (Technician ? Supervisor ? Operations ? Management).
Support management with insights to minimize repeat escalations and improve service processes.
What You Bring
Bachelor's degree in Science / Agriculture / Life Sciences / HR / Business Administration (preferred).
experience in training, operations, or documentation roles.
Strong communication, presentation, and interpersonal skills.
Ability to explain technical topics in clear, simple language.
Proficiency in MS Office and documentation management.
Who You Are
Passionate about coaching and developing people.
Patient, approachable, and an effective communicator.
Quality- and safety-focused with strong attention to detail.
Committed to delivering customer satisfaction and service excellence.

Skills Required