Job Description

1. Job Purpose

To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.

2. Key Result Areas (KRAs) and Responsibilities

A. Growth & Capability Building

Develop, execute, and continuously improve the POC Framework. Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions. Map training plans to business requirements and maintain a capability dashboard. Drive training throughput and ensure execution. Maintain and update records - dashboards, calendars, reports. Ensure closure of training milestones as per defined schedules. Adhere to SOPs and enable organisational process improvements. Develop, implement, and monitor adherence to new/existing processes and SOPs. Drive alignment meetings and internal communication with trainers.
B. Projects and Innovation

Lead projects such as: Development of sales models and modules. Design and implementation of LMS & automation for training and operational processes. Rollout of engagement platforms. Support franchise onboarding and career progression programs across corporate and business units.
C. Talent Management & Employee Journey

Manage employee lifecycle mapping and progression frameworks. Skill mapping and optimising talent using OSM (Organisation Structure Mapping). Design, execute and monitor career progression and IJP (Internal Job Posting) avenues. Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).
D. Learning Journey

Curate and update service training modules for internal/external stakeholders. Conduct audits to measure training delivery quality. Ensure TTT (Train-the-Trainer) programs are regularly conducted. Track trends and innovations for module enhancement.
E. Governance & Compliance

Oversee POC operational processes and program adherence. Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets). Lead the design and implementation of organizational SOPs and compliance processes. Organize regular townhalls and coordinate timely report submissions.
F. People Centricity & Organizational Development

Champion people alignment and organizational goals. Create and implement career progression paths. Drive mutual alignment through escalations management, redressal committees, and sign-off processes. Support franchisee structure alignment and drive operational effectiveness at outlet level.
G. Stakeholder/Team Management

Facilitate team education, skill development, and performance review. Upskill internal and external trainers/teams according to the framework. Timely talent recognition and remedial planning. Drive cross-functional team alignment and performance enhancement.
3. Key Performance Indicators (KPIs)

% completion of capability building initiatives vs. plan Training attendance and throughput metrics Adherence to SOP and reporting deadlines Employee retention and internal movement statistics Timeliness and quality of career pathing and progression frameworks Stakeholder feedback: satisfaction and engagement scores
4. Short-/Mid-/Long-Term Milestones

(Illustrative only; refer to Milestones worksheet for full list)

Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design. Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP. Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.
5. Requirements

Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred. Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required. Skills: Strong planning, project management, and documentation abilities Excellent communication, stakeholder management, and facilitation skills Data-driven, strong on process orientation Ability to develop and implement digital training tools
6. Key Relationships

Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR External: Franchise partners, Training vendors, Automation/LMS providers
7. Success Profile

Consistently meets or exceeds defined KRAs and KPIs Proactive in driving business-linked interventions Recognised for outstanding organizational value contribution Demonstrated ability to enable sustainable capability building
Working days:- 6 Days (Sunday Off)

Industry:- Hospitality / Hotel / Wellness / Retail

Budget:- Rs.45,000 /- CTC

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Health insurance
Work Location: In person