Job Description

About Company:

ZaranTech is a US based Global IT Training and Consulting Company, which provides focused Individual and Corporate training from our Sr. trainers who have 10+ years of experience in the fast paced world of Information Technology. ZaranTech provides Role based training as compared to Product based training methodology. Most of our training programs are delivered Online and we provide Instructor Led and Self Paced types of training.

Job Role:

As a Training coordinator you will be first trained in various technologies we use. Then you will be required to provide Support on these issues from our customers, students and internal issues using the ticketing system. You are supposed to have an excellent technical background.

:

• Developing a deep knowledge of Google and Microsoft range of application (Google apps, google drive, Microsoft Office)
• Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser related issues.
• Escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems
• Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.
• Take full ownership of customer problems / cases, monitor for proper and on time feedback.
• Act as the front line T2 technical contact to interact with customers (business partners and direct customers).
• Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergencies.
• Try to resolve the case remotely, if it can\'t resolve due to complex, urgency, ability escalate to the higher team.

Requirements: * Must have knowledge on identifying computer problems and giving solutions.

• Knowledge on relevant software computer applications and equipment.
• Must have knowledge of meeting tools like Webex, Gotowebinar, Zoom and Microsoft Teams
• Must have knowledge on Google Apps and Google sites.
• Must be willing to work for Rotational shifts.
• 1-3 years of relevant experience.
• Must have a technical background
• Must have FIRST CLASS Grade in Bachelor\'s Degree

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