Job Description

Job Profile: Trainer - Front Office Executive

Location: Pune

Employment Type: Full-time / Project-based

About the Role

We are seeking a dedicated and experienced Trainer for Front Office Executive job role to train underprivileged youth under our skill development initiative. The trainer will be responsible for delivering engaging classroom sessions, practical demonstrations, and ensuring candidates are job-ready and prepared for assessment and placement.

Key Responsibilities

Conduct training sessions on Front Office Executive curriculum as per Sector Skill Council (SSC) / NSDC standards.

Train students in customer handling, communication skills, telephone etiquette, hospitality basics, soft skills, grooming, and workplace behavior.

Use interactive and activity-based training methods to make learning engaging for underprivileged youth.

Prepare training schedules, lesson plans, and maintain training records.

Support students in mock interviews, role plays, and assessment preparation.

Provide career guidance and mentorship to students.

Coordinate with the project team to ensure smooth batch operations and reporting.

Ensure 100% adherence to assessment and certification requirements.

Required Qualifications & Skills

Graduate in Hospitality / Hotel Management / Business Administration (preferred).

Minimum 2-3 years of industry experience in Front Office / Customer Service / Hospitality sector.

Prior experience in training / teaching is highly desirable.

Strong communication skills (English, Hindi, and local language preferred).

Ability to engage and motivate underprivileged youth.

Patience, empathy, and passion for social impact through skill development.

Familiarity with SSC/NSDC assessment framework is an advantage.

Job Type: Full-time

Pay: ₹10,191.97 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person