Design, develop and deliver training programs (onboarding & refresher) for new hires and lateral joiners in US?staffing processes (recruitment, sourcing, candidate screening, client communication etc.).
Create training material: presentations, manuals, case studies, role?plays, mock calls etc., tailored to US staffing environment.
Conduct training batches, including classroom/in?person, virtual, and on?the?job training (OJT).
Monitor trainee performance during training, assess readiness, provide feedback, remedial support where needed.
Maintain training trackers, dashboards, reports (weekly/monthly), to show progress, gaps, and improvements.
Coordinate with operations, quality assurance, HR, and other stakeholders to update processes, standards, and to ensure adherence.
Stay updated on US market hiring norms, compliance rules, client requirements, best practices, and incorporate changes into training.
Evaluate the effectiveness of training via assessments, feedback, quality audits, and make continuous improvements.
Qualifications & Requirements:
Minimum
3 years
of experience in a corporate setting as a Trainer / Process Trainer (preferably in staffing, recruitment, BPO or related services).
Strong understanding of US staffing/recruitment processes (or willingness to learn fast).
Excellent communication and presentation skills in English.
Experience training freshers and lateral hires.
Good content creation skills: ability to prepare engaging training material.
Strong interpersonal skills; coaching mindset; patient, detail?oriented.
Comfortable working night shift (US shift timings).
Ability to work under pressure and manage multiple training batches.
Familiarity with training tools, LMS, video conferencing tools, Microsoft Office / Google Workspace.
What We Offer:
Shift allowance / incentive for night shift work (if applicable).
Both?side cab facility.
Opportunity to grow with a fast paced, growing US staffing/freelancing platform.
Exposure to US customer/client expectations, compliance and working norms.
Collaborative culture; opportunity to shape training processes and standards.
Job Type: Full-time
Pay: ₹30,000.00 - ₹80,000.00 per month
Work Location: In person
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