Job Description

Location: Lucknow

Job Type: Work from Office

Employment Type: Full-Time

Shift: Fixed shift

Eligibility Criteria:

12th Pass or Graduate in any discipline

Minimum 1 year of experience in training delivery (preferably in BPO/Customer Support)

Fluent in English (written and verbal), Hindi or any of the regional languages with excellent facilitation and presentation skills

Experience in both voice and chat training modules

Must clear internal assessments on language, process knowledge, and communication

Key Responsibilities:

Conduct process training, soft skills, and communication workshops for new hires and existing staff

Deliver mock call/chat simulations to enhance trainee readiness

Assess learning effectiveness through quizzes, role plays, and feedback

Create and update training content, manuals, and e-learning tools

Track batch performance and maintain attendance and evaluation records

Partner with QA/Operations to identify and address learning gaps

Conduct refresher and cross-skill training as required

Skills Required:

Strong classroom/virtual delivery skills

Patience and adaptability, especially with freshers

Ability to engage, coach, and motivate learners

Proficiency in creating content and reporting tools (PPT, Excel)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Paid time off
Schedule:

Day shift Fixed shift Morning shift
Language:

English (Required)
Work Location: In person