Job Description

Title:

Trainer - Operational Talent Development - AR (Physician Revenue Cycle)

Employee Type:

Employee / Full Time / Regular

Experience Range:

3 + Years

Location:

Hyderabad

About the Company

Our client is a market leader in healthcare revenue cycle management, supporting the operations of hundreds of hospitals across the United States. Headquartered in Cincinnati, USA, the organization was established in 2014 with the mission to redefine what's possible in healthcare by empowering people to make a difference.

The client's Global Capability Center in Hyderabad, India, is a flagship facility managing end-to-end revenue cycle functions such as medical coding, accounts receivable (AR), and billing, delivered by a team of certified professionals.

Job Summary

As a

Sr. Process Trainer

, you will be responsible for facilitating effective training programs across multiple functions within the Revenue Cycle Management (RCM) domain. This includes preparation, delivery (classroom, virtual, or on-the-job), post-training evaluation, and ongoing learning reinforcement. You will help drive our culture of customer obsession, innovation, and operational excellence by ensuring a high-quality, consistent training experience for all learners.

Job Competencies

Valuing Differences:

Embraces and utilizes diverse perspectives, cultures, and ideas.

Collaboration:

Works effectively within teams and across departments.

Accountability:

Takes ownership of outcomes and adapts as needed to deliver results.

Time Management:

Prioritizes and organizes tasks efficiently to meet deadlines.

Developing Trust:

Acts with integrity and honors commitments.

Takes Initiative:

Proactively seeks improvement and drives results beyond expectations.
Essential Job Functions

Deliver exceptional client, patient, and internal stakeholder experiences by understanding and exceeding expectations. Integrate emerging technologies and foster a culture of continuous learning. Promote operational excellence by consistently applying best practices. Partner with the Training Manager and Operations to conduct Training Needs Analysis (TNA). Design, update, and facilitate training for new hires and existing staff in RCM areas including medical coding, AR, charge entry, and payment posting. Leverage diverse training methodologies--classroom, virtual, one-on-one, and on-the-job training. Monitor trainee performance via assessments, feedback, and certification tests. Track and support progress of training batches until full productivity is achieved. Maintain training MIS and documentation, including managing bottom quartile performance. Conduct regular refresher trainings and upskilling sessions.
Note: This is not an exhaustive list of responsibilities. Additional duties may be assigned as required.Education, Certifications & Experience

Graduate in any discipline (Preferred: B.Sc./M.Sc. Nursing, B. Pharm, M. Pharm, or Life Sciences). Minimum 3 years of total experience, including at least 2 years in a training role within Healthcare Operations / RCM. Strong understanding of the RCM lifecycle and terminology (ICD, CPT, HCPCS, EOBs).

Preferred Certification:

Certified Revenue Cycle Representative (CRCR). Excellent facilitation, presentation, and communication skills. Proficient in MS Office and Learning Management Systems (LMS). Certification in medical coding or related healthcare domains is a plus.
Job Type: Full-time

Pay: ₹223,365.74 - ₹900,000.00 per year

Work Location: In person