Job Description

About Company:
Our client is a global provider of back-office support services to a myriad of financial service organizations. Its clients are representative of various components of the financial servicing industry including but not limited to mortgage originations, mortgage servicing, credit card servicing, auto lending, student lending, consumer loans, bankruptcy, REO, etc.
An Ideal Candidate:
Should be a graduate in any discipline with 1-2 years of experience as a Trainer or SME in U.S. Mortgage processes, preferably in Default Management. Possesses strong expertise in Foreclosure and Bankruptcy workflows, with excellent facilitation, communication, and coaching skills. Proficient in MS Office tools and experienced in using SharePoint for content management and collaboration. Capable of effectively assessing and guiding trainees for successful transition to operations.
Key Competencies:
1. New Hire Onboarding

• Conduct induction sessions: Company Overview, Core Values, HR Policies, Code of Conduct, IT Security, POSH.
• Ensure completion of mandatory modules and documentation.

2. Domain Training - U.S. Mortgage & Default Management

• Train on U.S. mortgage structure, stakeholders, and loan lifecycle.
• Cover Default Management: Delinquency stages, Collections, Loss Mitigation, Foreclosure & Bankruptcy overview.

3. Specialized Training - Foreclosure & Bankruptcy

• Deliver detailed sessions on:

• Foreclosure: Legal timelines, notices, property disposition.
• Bankruptcy: Chapters 7, 13, 11 - processes and key documents.
• Explain service roles and system navigation for legal events.

4. Assessments & Trainee Evaluation

• Conduct quizzes, role plays, case-based tests.
• Provide feedback, maintain attendance & engagement logs.
• Create trainee scorecards on performance, communication, and readiness.

5. Coordination with Operations

• Align with Ops Leads/Managers for smooth trainee transition.
• Share performance reports & recommendations.
• Join calibrations to align training with process needs.

6. Content Management & Continuous Improvement

• Update training content per policy/process changes.
• Use feedback to improve delivery and curriculum.
• Maintain records: decks, attendance, feedback, version control.