Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.


Roles And Responsibilities

The trainer plays a pivotal role from start to end of the process training that includes the following:

• New Hire Training.
• Plan and update the New Hire Training Lesson Plan and curriculum.
• Create training programs to address skill gaps in employees.
• Periodic Training Need Analysis of the employees and propose the effective training plan.
• Conduct surveys to gauge the effectiveness of programs.
• Research new training methods.
• Coordinate with internal stakeholder and Team Managers for regular feedback to enhance the Training Process.
• Structure On boarding Training requirements, Pre-Process etc.
• Automate the Training process and create the repository for future Trainings.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Support new hires during OJT and GO-live
• Provide refresher and remedial training for existing employees
• Generate training reports from time to time
• Provide effective feedback and coaching to analysts on the floor

Education

Graduate in any Stream (Preferred- HR stream)


Knowledge

Must Have

• 1+ years of experience in Training or Facilitation
• Excellent Facilitation and influencing skills
• Fluent in English language
• Excellent Communication and presentation Skills
• PC literate with good system navigation skills
• MS Office (Power Point, Word, Excel) : Intermediate
• Task Management & Organization skills
• Self Driven and Go getter attitude

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities