Job Description

Job Overview

We are seeking a dynamic and knowledgeable

Trainer - Microfinance Operations

to design, deliver, and manage training programs for our employees. The role involves conducting

classroom training, software training, and refresher sessions

to ensure staff are well-equipped to perform their roles efficiently. On non-training days, the Trainer will support the

HR department

in various operational and administrative activities. The position requires regular reporting to the

COO

.

Key Responsibilities;

Training & Development

Conduct

classroom training

and

software training

for new joinees and existing employees. Deliver

refresher training programs

to improve operational efficiency and compliance. Ensure employees clearly understand microfinance processes, policies, and workflow. Provide continuous guidance and clarification to staff to support accurate and effective job performance. Prepare training materials, presentations, and manuals as required.

Training Schedule

Conduct training programs for

two (2) days per week

as per training calendar. Evaluate training effectiveness and recommend improvements.

HR Support

Support the

HR department

on non-training days in activities such as onboarding, documentation, coordination, and employee engagement initiatives. Assist HR in maintaining training records and employee performance feedback.

Reporting & Coordination

Submit

daily activity and training reports

to the

COO

. Coordinate with department heads to identify training needs and performance gaps.

Required Qualifications & Experience

Bachelor's degree in any discipline

Experience

Experience as a

Trainer in a Microfinance institution or NBFC

will be an added advantage. Prior exposure to

microfinance operations, field processes, and lending workflows

is preferred.

Skills & Competencies

Strong communication, presentation, and interpersonal skills. Ability to explain processes clearly and guide employees effectively. Basic proficiency in

software training and MS Office

. Good coordination and reporting skills. Willingness to support HR functions and work collaboratively with multiple teams.

Why Join Us

Opportunity to play a key role in employee development and operational excellence. Exposure to both

Training and HR functions

. Career growth within a structured

Microfinance organization

.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off
Work Location: In person