Job Description

To empower service center staff through continuous learning and skill development by delivering impactful, relevant, and timely training programs that enhance customer experience, strengthen brand value, and support individual career growth.

To deliver effective training programs and develop training materials which can help in staff growth;

1) Design and develop training content such as presentations, manuals, handouts, and e-learning modules.

2) Conduct both classroom and online training sessions for internal staff as needed.

3) Promote company culture and values through training and ensure their integration into daily work practices.

4)Conduct training needs assessments and identify skills or knowledge gaps.

Responsible for induction training for new hire and conduct refresher trainings for existing staff.

1) Create a structured training program for new joiners.

2) Implement new training techniques for e.g quizzes and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.

3) Organize refresher trainings periodically to reinforce key concepts and updates.

To enhance their growth, take initiatives for staff development and staff welfare activities.

1) Conduct regular performance feedback sessions with a focus on development planning.

2) Celebrate birthdays, festivals, and milestone events to boost team morale.

3) Create personalized learning paths based on individual roles, skills, and performance gaps.

4) Provide recognition and appreciation programs (e.g., "Employee of the Month," "Star of the month" service awards).

Evaluate the training effectiveness via feedback and Vcollege exam to check internal knowledge check.

1) Maintain training records and generate reports to track staff progress and training completion.

2) Monitor training effectiveness through assessments, feedback and on-the-job performance.

Post Requirements

The individual should be a graduate, should have minimum 3-5 years of experience in customer service industry

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person