Job Description

ROLE: Trainer

DESIGNATION: Trainer 2

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 3 Yrs



Concentrix is a technology-enabled global business services company specializing in customer

engagement and improving business performance. We partner with ambitious, progressive

executives around the world to future-proof their business and stay ahead of the competition

and customer expectations.



Role and Key Responsibilities:

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Responsible for day-to-day functional direction of agents within the program training

classroom environment, including student progress monitoring for the duration of

training, providing coaching and developmental feedback and readiness

recommendations

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Utilize effective presentation and facilitation skills including creative training techniques

and adult/accelerated learning techniques using a variety of training delivery modalities

in a classroom environment

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Prepare and present training materials through classroom learning, hands on



demonstrations, and supporting activities

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Accountable for achieving individual training performance metrics

? Support and partner with Operations to transition agents from training to production



environment, ensuring competency levels meet business standards

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Maintain relevant product knowledge for each account by taking calls, attending client

and cross functional meetings (as needed), and side by side observations

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Ensure effective, consistent communication with managers, peers, and other resource



groups, including day-to-day informal interaction with clients

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May support Instructional Design team in designing and developing training materials



for various instructional delivery methods including; computer-based training,

interactive, classroom training, and written job aids

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Measure the effectiveness of training programs using various feedback methods - focus

groups, interviews, and surveys that will lead to enhancement of training resources and

programs based on results of evaluation

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Recommend curriculum modifications to Training Manager/Supervisor on the basis of



internal customer feedback and/or Training Needs Analysis

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Participate and contribute to continuous learning culture by maintaining engagement on



change management, product and services releases, policies, processes, and

procedures



Key skills and knowledge:

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Bachelor//'s Degree in a related field with two to four years of relevant experience



preferred

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Proven experience in training methodologies, and soft skills (communication skills,



critical thinking, time management, team building, etc.)

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Strong communication skills, both written and verbal

? Proficient in Microsoft Office

? Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables

? Self-starter, sense of urgency, and works well under pressure

? Strong attention to detail

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Sense of professionalism and ability to develop good relationships

? Knowledge and experience in own discipline; still acquiring higher level knowledge and







skills

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Analyzes possible solutions using standard procedures and principles

? Builds knowledge of the organization, processes and customers Solves a range of



straightforward problems

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Receives a moderate level of guidance and direction



Education-Graduate in Bpharma/Mpharma



Disclaimer



Disclaimer:-

//'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever

ask candidates for //'recruitment//', //'processing//' or any other kind of fees in exchange for offer

letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are

printed on Concentrix letter head with authentic signatures of appropriate Concentrix

authorities.//'