Job Description

Key Responsibilities:

1. Franchise Training & Onboarding:

Conduct induction for new franchise owners and team members.

Deliver detailed training on kitchen setup, equipment use, menu items, and brand SOPs.

2. Staff Training:

Train cooks, counter staff, and delivery handlers on daily operations.

Conduct mock service sessions for real-time practice.

3. Operational Audits:

Perform regular franchise evaluations to ensure SOP adherence.

Report gaps and recommend corrective actions.

4. SOP Implementation & Updates:

Draft and implement SOPs for each aspect of the business.

Modify SOPs based on feedback, audits, or operational needs.

5. Customer Experience & Brand Representation:

Train staff on customer interaction and complaint handling.

Ensure consistent brand presentation and service quality.

Qualifications & Skills:

3+ years in QSR/franchise operations training

Strong understanding of franchise systems

Excellent communication and organizational skills

Food Safety certification preferred

Willing to travel

Standard Operating Procedures (SOPs)

1. SOP - Kitchen Setup & Equipment Use

Ensure proper placement of fryers, grills, cold storage, and prep tables.

Test all equipment before launch and maintain a logbook.

2. SOP - Food Preparation (Hunger Items)

Burger & Wraps

Use standardized recipes and portion control charts.

Assemble in order: bun ? sauce ? patty ? veggies ? cheese ? wrap/seal.

3. SOP - Hygiene & Safety

Daily sanitization of all surfaces before and after shifts.

Use gloves, hairnets, and masks at all times.

Maintain temperature logs for all perishable storage.

4. SOP - Inventory & Stock Management

Daily stock checks using FIFO (First-In, First-Out).

Weekly inventory report to franchise head office.

Use automated or manual stock sheets.

5. SOP - Customer Service

Greet customers within 5 seconds of entry.

Handle orders clearly and repeat for confirmation.

Address complaints positively and resolve in under 2 minutes.

6. SOP - Daily Operations Checklist

Open and close store following standard checklist.

Ensure all POS, kitchen displays, and billing systems are operational.

Conduct staff briefing before each shift.

7. SOP - Franchise Audit Checklist

Food quality and presentation

Cleanliness and hygiene

Staff behavior and uniform

Inventory and stock record

Customer service

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Paid sick time
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Application Deadline: 10/06/2025
Expected Start Date: 24/05/2025