We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
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To strengthen SITA's competitive advantage and service excellence by delivering high-quality technical training to internal teams, customers, and partners. This role ensures that field engineers, support staff, and customers are equipped with the knowledge and practical skills to operate, maintain, and troubleshoot SITA solutions effectively. The Technical Trainer will deliver and continuously improve training programs--both virtually and onsite--leveraging hands-on labs, simulations, and real-world scenarios
What will you do
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Training Delivery:
Conduct instructor-led (virtual and onsite) and hands-on technical training on SITA products, services, and field operations processes.
Curriculum Development:
Develop, update, and maintain training materials, labs, and documentation aligned with operational standards, SLAs, and industry best practices.
Knowledge Transfer:
Act as a subject matter expert (SME) to support knowledge sharing across the team on updates to products.
Technical Enablement:
Train teams in LAN/WAN troubleshooting, LAN equipment configuration, preventive maintenance and installation guidelines.
Practical Skills Coaching:
Train teams on hardware/software testing, incident resolution, spares management, and acceptance testing procedures.
Process & Quality Alignment:
Ensure training aligns with SITA standards and customer contract requirements.
Feedback & Improvement
: Collect participant feedback, evaluate training effectiveness, and refine training methods to improve field readiness
Qualifications:
EDUCATION AND PROFESSIONAL QUALIFICATIONS
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Industry certifications strongly preferred, such as:
+ CompTIA Network+ or Server+
+ Cisco CCNA (optional)
+ Microsoft MCSA (Client/Server) Experience in technical training delivery and or knowledge transfer roles is an advantage.
KEY SKILLS AND COMPETENCIES
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Strong technical knowledge in LAN/WAN troubleshooting, hardware/software testing, and IT service operations.
Excellent presentation, facilitation, and communication skills for diverse audiences.
Strong organizational and time management skills to manage multiple training sessions and deadlines.
Customer-focused mindset with proven ability to simplify complex technical concepts.
Experience mentoring, coaching, or supporting team development.
Experience in maintaining and supporting SITA solutions is beneficial.
WHAT WE OFFER
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We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week:
Work from home up to 2 days/week (depending on your team's needs)
Flex Day:
Make your workday suit your life and plans.
Flex-Location:
Take up to 30 days a year to work from any location in the world.
Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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