Job Description

We are looking for an experienced

Process Trainer

to join our team . The ideal candidate will be responsible to conduct new hire training (NHT) and ongoing refresher training Ensure training aligns with business objectives and compliance guidelines.

Key Responsibilities:

Conduct

process and product training

for new hires and existing employees Support

onboarding activities

and ensure smooth transition to production Monitor trainee performance during training and

OJT (On-the-Job Training)

Training Calendar / OJT Reports Provide coaching, feedback, and corrective training based on performance gaps

Experience

Minimum 2+ years of experience

as a

Process Trainer

in a

BPO / Call Center / Customer Service

environment Prior experience in

BPO

is preferred Strong understanding of

BPO operations Voice and Non Voice

Skills

Excellent

presentation and facilitation

skills Strong

verbal and written English communication

skills

Advanced proficiency in English

(mandatory) Ability to explain complex processes in a clear and engaging manner Strong coaching skills with the ability to assess performance and provide constructive feedback

Qualifications:

Graduate in any stream Relevant certification in training or coaching will be an added advantage

Work Schedule

: 5 days a week / Day Shift

For more details, feel free to reach out via Call or WhatsApp at 9594987880.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Education:

Bachelor's (Required)
Experience:

Training & development: 1 year (Required) Trainer: 1 year (Preferred) Presentation skills: 1 year (Preferred) Process Trainer: 1 year (Required)
Work Location: In person