Client Support Trainer Bangalore, India The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. As Client Support Trainer, you will report through the Support QA department and play an integral role in the QA team by effectively implementing existing training programs and creating new training content for our entire Support organization. Specific responsibilities will include:
Delivering compelling training to assist in the development of our Support organization
Identifying areas of training needs including new products, product updates, and soft skills
Contributing to creation of training materials such as handouts and on-line courses
Evaluating training effectiveness by ensuring training programs meet client needs
Mentoring new hires to the training program, evaluating delivery, and providing feedback
The Candidate: Required skills/qualifications:
Bachelor\xe2\x80\x99s degree in related field
At least 2 years of prior teaching/training/consulting experience, preferably with adults
Customer focused mindset
Outstanding written and oral communication skills
Strong presentation skills
Proficiency with Microsoft Office, internet/web-based platforms, and mobile technology
Willingness to learn new skills and take on new challenges and responsibilities
Strong attention to detail
Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines
Ability to work independently and with a team
Fluency in written and spoken English
Preferred skills/qualifications:
Ability to show initiative in seeking assignments
Ability to take ownership of projects and accept responsibility for actions
The Office: We have an office in the Silicon Valley of India: Bangalore.
Located adjacent to Bangalore\xe2\x80\x99s new metro system
Brand new office space boasts an open, modern vibe
Office space provides collaboration area for casual gatherings as well as office cabins for privacy when needed
Office has a tuck shop for quick snacks, free coffee, and vending machines
Habba committee and monthly employee engagement activities provide opportunities for fun and celebration at work
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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