Job Description

We are looking for a trainer to train our customer support group (inbound/outbound on the following, BFSI background or Banking domain experience is mandatory Call handling process Soft skills Communication skills Query resolution The desired candidate should possess the following (but not limited to) Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned stakeholders Documenting training progress and reporting to concerned stakeholders Should have classroom training experience including running orientation programs for new joiners in customer support group Should have knowledge of industry standards related to customer satisfaction scores Conduct short modules of refresher training on the floor. Should have knowledge of e-learning tools and blended learning approaches for customer support executives. Able to plot and analyze key performance metrics related to customer support function. Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any. A customer service mindset and values like empathy are highly desirable. Qualification Any Graduate Minimum 1 year in relevant experience. Language: English & Hindi 24/7 shifts, Rotational week off 5 days working Salary: CTC Upto 5.5 lacs Contact HR: +91-XXXXXXXXXX Job Type: Full-time Salary: 9400,000.00 - 9550,000.00 per year Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Rotational shift

Supplemental pay types:

• Joining bonus
• Performance bonus

Ability to commute/relocate:

• Bengaluru, Bengaluru Urban - 560024, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Process Trainer or Soft skills Trainer

Education:

• Bachelor\'s (Preferred)

Experience:

• Trainer: 1 year (Preferred)
• total work: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 +91-XXXXXXXXXX