Job Description

Job Title: Trainer - Healthcare Voice Process
Location: Bangalore, India
Job Type: Full-Time
Shift: Fixed Night Shifts
Job Summary:
We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers.
In this role you will:

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
• Stay updated on healthcare industry trends and best practices to enhance training content.

We are looking for someone who has:

• Education: Graduate in any discipline.
• Experience:

• 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Candidates with less experience but exceptional voice and communication skills are encouraged to apply.
• Strong understanding of healthcare voice processes and customer engagement.
• Excellent verbal and written communication skills with a focus on voice clarity and modulation.
• Ability to design and deliver engaging training sessions.
• Basic knowledge of healthcare processes, and claims is preferred.
• Comfortable working fixed night shifts to align with international client requirements.

Required Skills:

• Training delivery and facilitation
• Voice and communication coaching
• Presentation and interpersonal skills
• Attention to detail and adaptability
• Time management and organizational abilities

Why join our ResultsCX team?

• Competitive salary package
• Transport facility for night shifts
• Comprehensive training and development opportunities
• Health insurance and other employee benefits
• Collaborative and supportive work environment

About ResultCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Skills Required