Job Description

Job Title: Trainer xe2x80x93 Healthcare Voice Process
Location: Bangalore, India
Job Type: Full-Time
Shift: Fixed Night Shifts
We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers. In this role you will:
xc2xb7 Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
xc2xb7 Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
xc2xb7 Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
xc2xb7 Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
xc2xb7 Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
xc2xb7 Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
xc2xb7 Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
xc2xb7 Stay updated on healthcare industry trends and best practices to enhance training content.
We are looking for someone who has:
xc2xb7 Education: Graduate in any discipline.
xc2xb7 Experience:
o 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
o Candidates with less experience but exceptional voice and communication skills are encouraged to apply.
xc2xb7 Strong understanding of healthcare voice processes and customer engagement.
xc2xb7 Excellent verbal and written communication skills with a focus on voice clarity and modulation.
xc2xb7 Ability to design and deliver engaging training sessions.
xc2xb7 Basic knowledge of healthcare processes, and claims is preferred.
xc2xb7 Comfortable working fixed night shifts to align with international client requirements.
Required Skills:
xc2xb7 Training delivery and facilitation
xc2xb7 Voice and communication coaching
xc2xb7 Presentation and interpersonal skills
xc2xb7 Attention to detail and adaptability
xc2xb7 Time management and organizational abilities Why join our ResultsCX team?
xc2xb7 Competitive salary package
xc2xb7 Transport facility for night shifts
xc2xb7 Comprehensive training and development opportunities
xc2xb7 Health insurance and other employee benefits
xc2xb7 Collaborative and supportive work environment About ResultCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXxe2x80x99s 30+-year track record for reimagining the customer experience to meet consumersxe2x80x99 evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. '