Job Description

Job Information

Department Name

Client Success and Training

Date Opened

11/25/2025

Job Type

Full time

Industry

Technology

Work Experience

5+ years

Remote Job

This is a remote position.


This is a remote role. First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due's full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

Your Role as Trainer & Content Developer Means:

Delivering exceptional customer service during all interactions with customers, both internal and external Conducting online and in-person training Collaborating with customers to maximize their success with First Due's products Considering the unique needs of each customer by delivering intellectually stimulating instruction Identifying and mitigating gaps in customer knowledge Nurturing long-term relationships with our customers Creating knowledge base articles, release notes, training videos and other instructional content Serving as a subject matter expert for internal and external customers Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

Your Qualifications & Experience:

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

You Also Have:

+5 years of firefighting/EMS experience Technical experience managing or implementing software platforms within your fire department Demonstrated excellent written, verbal communication, and interpersonal skills Experience in adult learning environments Self-directed with strong organizational and time-management abilities Ability to contribute and collaborate as a member of a remote-based team Project management experience Demonstrated strong leadership abilities A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues Experience creating knowledge base articles, release notes, video-based training, and other instructional content Ability to build positive and effective work relationships with customers, co-workers, vendors, and others Ability to travel to deliver in-person customer training A Bachelor's or Associate's Degree from an accredited college or university (preferred)
This role requires frequent travel.

Other Information:

We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech. This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States. We are focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, INC is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.







First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.