Trainee/executive Social Media & Customer Care
Job Description
Job Location
Bengaluru
Posting Date
13 Jan 2023
Areas of interest
MARKETING
Job ID
SA-J257
Minimum requirements
Bachelor\'s or Master\'s Degree with relevant work experience preferred. Freshers with a basic understanding, passion for aviation. Candidates with minimum 1 year relevant experience in Customer Services, Social Media, Complaints Handling, Online Reputation Management (ORM) are preferred.
Key Responsibilities
Should have a complete understanding of social media platforms and their respective algorithms. A knack of responding to positive content around the brand in a quirky/memorable way which helps the brand stand out, and give the communication a human face. Understand and address customer queries effectively and actively on social media platforms and at times over emails and share its associated feedback to the respective department. Pacify the customers/social audience by giving proper resolution in line with company policy. Coordinate with various internal departments when dealing with sensitive cases. Build loyalty around the brand and drive favorable engagement on social media platforms.
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Sales Executive customer care executive non voice Voice Process
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab) -
Apply Customer Care Executive for partime full time job
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab) -
Job Detail
-
Job IdJD2998851
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBengaluru, Karnataka, India
-
EducationNot mentioned
-
ExperienceYear