Job Description

OPTEL. Responsible. Agile. Innovative.
OPTEL is a global company that develops transformative software, middleware and hardware solutions to secure and ensure supply chain compliance in major industry sectors such as pharmaceuticals and food, with the goal of reducing the effects of climate change and enabling sustainable living. If you are driven by the desire to contribute to a better world while working in a dynamic and collaborative environment, then you've come to the right place!
Name of the Role - Trainee (Technical Support)
SUMMARY
The Level 1 Technical Support Specialist's core mandate is to act as the first point of contact for Optel's customers.
RESPONSIBILITIES
Service Call Management:

• Answer customer calls though Optel's online service platform and route the requests to the concerned department
• Log all calls and interactions into appropriate CRM software
• Participates in the case assignation process with the different plant managers

Technical Support:

• Provide Level 1 support to Optel customers in collaboration with the Level 2 Technical Support Specialists

Other:

• Attends team meetings, participates in team discussions, and provides input and feedback on service support procedures
• Performs other related duties as assigned during off weeks.

SKILLS AND QUALIFICATIONS REQUIRED

• College diploma in a technical field (electrical, electronic, computer science, networking, etc.) [Asset];
• Experience of 1 year in customer relationship management;/ Freshers with good communication skills can apply
• English fluency;
• Excellent communication skills;
• Have a good sense of organization and of priorities;
• Customer service oriented;

Shift & Work Schedule:
This position operates on a rotational shift basis, following a predefined cycle. Flexibility to work across different shifts is required.
EQUAL OPPORTUNITY EMPLOYER
OPTEL is an equal opportunity employer. We believe that diversity is essential for fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process, where each candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, every employee's unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.
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