Job Description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.



For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.

Job Responsibilities:

Support, monitor and manage bots and automated processes in Blue Prism


Develop RPA solutions using Blue prism


Monitor performance of robots to identify opportunities for improvement


Perform root cause analysis and apply permanent fix


Support and resolve incidents within the service target agreed with the Business


Ensure all incidents are managed end-to-end


Conduct second-level support


Support the preparation of KPIs to report on Service Delivery performance


Liaise with country teams on control related queries


Support different countries to conduct periodic review of automation


Track system usage and make recommendations for improvement


Test software robots and deployment plans as necessary.


Develop training manuals if necessary.

Key Result Areas:

Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.


Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.


Incident Management: Respond to incidents, coordinate solutions, and provide status updates.


Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.


Performance Optimization: Monitor and enhance process performance for speed and accuracy.


User Support: Assist users with RPA-related inquiries and provide training when needed.


Security & Compliance: Ensure RPA processes adhere to security and compliance standards.


Change Management: Manage changes to RPA configurations and processes with minimal disruption.


Process Improvement: Identify and implement opportunities to refine and expand automation.


Reporting: Generate reports, analyze data, and provide insights for process enhancement.

Competencies (Skills essential to the role):

Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)


Strong Verbal and Written Communication and Interpersonal Skills.


Ability to quickly learn new concepts and software is necessary


Good understanding of Object Oriented Programming


Sound understanding of SQL


Ability to work effectively with cross - functional teams


Strong analytical and problem solving skills and ability to think creatively to solve complex problems


Candidate should be a self-motivated, independent, detail oriented, responsible team player


Candidates with backlog are not eligible

Requirements

Educational Qualification / Other Requirement:



Should be graduate or postgraduate in Computer Science or IT


Recently graduated candidate (fresher).


Should have basic knowledge of RPA


Certification in any RPA tool is an added advantage

Benefits

Role Type / Key working relationships:

Team Management Internal team External stakeholders

What can you expect from RPCI?


? Our values lie at the core of our mission and vision. We believe that it's our people who


make our company what it is. We believe in:

Safety Integrity Innovation Learning & Development Open & Transparent * Performance Orientation