Job Description

Function - Voice

Designation - Trainee (Voice)

Location - Mumbai, Chennai and Ahmedabad

Minimum Qualification:

• Any Graduation except Engineering and Computer science.
• Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered.

Experience

• 0-3 months in any international call center. Minimum typing speed of 35 WPM.
• Basic knowledge of MS Office Preparing spreadsheets and documents.
• Good Communication skills must be able to fluently converse in English.
• Must have a neutral accent.
• No stammering and lisp.

Naps Criteria:

• Candidate should be below 24 age
• No previous experience/ If they have they should not have PF account generated
• Graduation Mandatory

Roles & Responsibilities

• Outbound calls to insurances for claim status and eligibility verification
• Denial documentation and further action
• Calling the insurance carriers based on the appointment received by the clients.
• Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
• Calling insurance companies to get the status of the unpaid claims.
• Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
• Maintain the individual daily logs.
• Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs
• Work cohesively in a team setting. Assist team members to achieve shared goals.
• Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies
• Communication / Issue escalation to seniors if there is any in a timely manner
• Punctuality is expected all the time.

If you are interested then send me your CV on simrankaursip@gmail.com or 7698648386.

Regards,

Simran

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