Job Description

JOB DESCRIPTION - AUDITOR

Control of invoices: as per agreed process / Alerts the FSM/

TL or the concern auditor can contact the carrier

when rates are not available or out of date, of any operational issues/anomalies found on the customer/

carrier

account : data entry, EDI, audit, rates ; red flag Ensures invoices are audited and released in a timely manner, according to the SLA Clients' emails management: daily follow up (1 working day to answer). One email received = one email answered/ Ensures the invoices approved by the client are released within 2 days (SLA) Carriers' emails management: daily follow up (2 working days to answer). One email received = one email answered Red flag" follow up : Sending reminders for dispute resolution and escalate to FSM/

client

if needed

based on the situation

(issues not solved, no reply from carriers/clients, no rates ), make sure comments/RC are updated/closed Red flag AS400 : to follow invoices in status 0 & S : to investigate why not processed on time and take appropriate actions Carriers set up in system / Carrier creation request to the FSM / Scac account request to the FSM Creation and maintenance of the HOW TO : The how to for the Data Entry should be entered directly on the FAP FACTORY, allowing the entry team to see directly and check what is needed, and how to enter it on the entry page. Automatic Audit follow up (

All other charges

AA is working/escalate to FSM when AA is not implemented or not working) Alerts the FSM when rates are not available or out of date EDI follow up : to ask for missing billing files, to investigate and escalate to FSM if any upload issues (changes into the format, new charges, separator etc ...) PDF follow up : to investigate and escalate to FSM if any upload issues (missing pdf, auto detachment, PDF corrupted) Audit of the quality of data entered/uploaded in the system; the Auditor is responsible for the quality of the database. : to investigate and escalate if any recurrent issues

(Data entry part or EDI upload parts or auto coding etc.)

Information and/or escalations for major/recurrent issues Participation to conference calls when requested by FSM Dedicated tasks Follow up and guarantee of the respect of the obligations mentioned in contracts, as well as service quality (

SLAs attached

)
Clients and carriers' satisfaction

Proactive communication Identification of clients' specific needs[AC1] 1st week with TCQT - Global Interlog/audit process Training with the Team leader - Specific Client/ accounts process Training platform (on intranet site) that can be used at all times, depending on the needs
Job Type: Full-time

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Internet reimbursement Leave encashment Provident Fund
Work Location: In person