Job Description

Job Summary

The Traffic & Tracking Executive is responsible for monitoring vehicle movement, coordinating with drivers and transporters, and ensuring timely pickup and delivery of consignments. The role focuses on route planning, real-time tracking, exception handling, and effective communication to support smooth logistics operations.

Key Responsibilities

Vehicle Tracking & Monitoring

Track vehicles in real time using GPS and fleet management systems. Monitor trip progress, transit time, and route adherence. Identify delays, breakdowns, route deviations, or stoppages and take corrective action.

Traffic & Route Coordination

Plan and optimize routes to ensure timely and cost-effective deliveries. Coordinate with drivers regarding traffic conditions, diversions, and delivery instructions. Provide real-time guidance to drivers to avoid delays and congestion.

Driver Coordination

Maintain regular communication with drivers for status updates. Ensure drivers follow scheduled reporting, trip sheets, and company SOPs. Assist drivers during emergencies such as breakdowns, accidents, or route issues.

Customer & Internal Coordination

Share live shipment status with internal teams and customers as required. Escalate delays or exceptions to operations and customer service teams. Coordinate with warehouse, loading, and unloading teams for smooth operations.

Documentation & Reporting

Maintain trip records, tracking logs, POD status, and exception reports. Ensure timely closure of trips in the system. Prepare daily MIS reports on vehicle movement, delays, and delivery performance.

Compliance & Safety

Ensure drivers comply with road safety rules and company policies. Monitor driving behavior, speed alerts, and rest periods (where applicable). Support compliance with transport regulations and internal SOPs.

Skills & Competencies

Knowledge of logistics operations and transport routing Familiarity with GPS tracking and fleet management systems Strong communication and coordination skills Ability to handle pressure and resolve issues quickly Basic knowledge of transport documentation and POD process Good computer skills (MS Excel, ERP / TMS systems)

Qualifications & Experience

Graduate / Diploma in any discipline (Logistics preferred) 1-4 years of experience in traffic control, fleet tracking, or transport operations Experience in logistics, transport, or courier companies preferred

Preferred Attributes

Experience in 24/7 operations or shift-based roles Knowledge of regional routes and traffic patterns Ability to multitask and manage multiple vehicles simultaneously
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Life insurance Provident Fund
Work Location: In person