Job Description

Trading Support Officer(Voice)

Location:

Padivattom, Edappally, Ernakulam

Salary:

?20,000 - ?25,000

per month

Qualification:

Graduation (Mandatory)

Experience:

Minimum 2 years of stock market trading experience

Communication:

Excellent English communication is required

Job Summary

We are hiring a Trading Support Executive to assist customers with trading-related queries and platform support. The ideal candidate must have hands-on self-trading experience and a solid understanding of equity, commodity, and derivative markets. You will guide clients with trade-related doubts, platform usage, account-related issues, and basic operational support.

Key Responsibilities

Handle customer queries related to trading platforms, order placement, margin requirements, and basic market operations Provide prompt, accurate support via calls and chats Address doubts regarding executed trades, order status, and platform navigation Maintain detailed records of customer interactions, follow-ups, and resolutions Coordinate with internal teams when required for escalations Ensure high levels of customer satisfaction through clear communication and timely responses

Requirements

Excellent English communication skills (verbal and written) Prior experience in self-trading (mandatory) Exposure to live markets, intraday/positional trading In-depth knowledge of the stock market & trading platforms Strong understanding of:
Equity trading

Commodity trading

Derivatives (F&O)

NCFM/NISM certifications (Preferred but not mandatory) Proficiency in handling demat accounts, trading platforms, and back-office systems Familiarity with third-party financial products such as mutual funds, SIPs, insurance, etc.
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

Do you have personal trading experience ? Are you capable of understanding stock market trends ?
Education:

Bachelor's (Required)
Experience:

Stock Market Trading: 2 years (Required)
License/Certification:

* NISM/NCFM (Preferred)