Job Description

Join our Cleared Margin Client Service Team within Prime Financial Services, where your expertise will drive margin settlement efficiency and risk mitigation. Collaborate with a global team to manage client relationships and ensure seamless operations in a dynamic market environment. Elevate your career by partnering with diverse stakeholders and enhancing our client service offerings.

Job Summary

As a Client Service Representative within the Cleared Margin Client Service Team, you will manage margin settlements for Futures, Options, and OTC Cleared Products. You will liaise with buy-side clients and develop partnerships with internal teams to ensure risk mitigation and operational excellence. Your role will involve providing a controlled environment for counterparty risk management and supporting the prime brokerage/clearing businesses.

Job Responsibilities

Book client-agreed margin and respond to incoming margin calls. Follow up on counterparty failed settlements and investigate disputes. Resolve incoming queries regarding client portfolios promptly. Escalate issues accurately in line with regulatory requirements. Develop the Clearing Client Service offering and generate efficiencies. Provide flexible support in a changing market environment. Collaborate with internal teams to enhance client service. Ensure accurate and timely margin settlements. Maintain high levels of accuracy and attention to detail. Communicate effectively across multiple lines of business. Adhere to strict deadlines and procedures.

Required Qualifications, Capabilities, and Skills:

Minimum5 years of external client services experience or similar. Possess working knowledge of OTC Derivative products, Futures, and Options. Solve problems and develop solutions for clients strategically. Exhibit high accuracy, numeracy, and core system skills. Communicate effectively with diverse stakeholders. Meet clients confidently and deliver feedback on data. Adhere to strict deadlines and work methodically.

Preferred qualifications, capabilities, and skills

Demonstrate strong risk and control awareness. Act as a dynamic and proactive team player. Build effective relationships with a variety of stakeholders. Adapt to changing environments and market conditions. Implement process improvements strategically. Engage in detailed interactions across business lines. * Ensure team efficiency and collaboration.