Job Description

Roles and Responsibility Supervisory responsibilities for trade pre-matching & settlement & trade related issue resolution andEnsure timely settlement of trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe andServe as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely mannerRespond to and resolve client inquiries on a timely manner Perform root cause analysis for their respective clients to increase STP and reduce client inquiries andPartner with client service teams to help change client behavior where required to remove manual processes. Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution Partner with technology strategy team to help identify internal and external facing technology improvement opportunitiesEnsure all day to day queries dealt with within required SLAs and escalate issues . Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes ensure team is \'Always Audit Ready\'andFollow JPMorgan\'s establishedprocesses and procedures Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate riskPerform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted. Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded ensure resolution of follow up itemsActive involvement in projects within the team Maintain all process documents BCP, SOP, SLA and recertify on a timely basisUpdate KPI and KRI\'s on a daily basis Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items

Monster