Job Description

Job Category: Trade Lifecycle
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Join our team as a Business Process Associate, where you'll play a vital role in enhancing business operations by analyzing and improving existing processes. Leverage your expertise to support business partner deliverables, ensuring adherence to quality standards and established procedures. Collaborate with global teams to drive innovation and efficiency across the Managed Account process.
Job Summary
As a Business Process Associate within the Reconciliation Utility, you will manage product changes, onboarding, and partner with tech for automation in a 24x5 environment, supporting Asia, EMEA, and WHEM regions. You will be responsible for understanding key metrics and risk components, ensuring client deliverables are met with high accuracy and timeliness. Your role will involve fostering a high-performance culture and leading multiple projects to align with organizational goals.
Job Responsibilities

• Analyze existing processes and identify areas for improvement.
• Develop appropriate controls for process gaps.
• Support business partner deliverables and document requirements.
• Provide testing support and document quality standards.
• Demonstrate adherence to established procedures.
• Manage product change and onboarding processes.
• Partner with tech teams for automation solutions.
• Monitor Management Information System data for issue resolution.
• Lead and manage multiple projects.
• Identify department strategy and align with organizational goals.
• Develop and lead a responsive team to dynamic changes.

Required qualifications, capabilities, and skills

• Graduate with minimum 8 years in a financial institution.
• Demonstrate working knowledge of Reconciliations, Cash, and stock products.
• Communicate effectively at all levels internally and externally.
• Exhibit strong leadership and people management skills.
• Proactively solve problems and escalate issues appropriately.
• Build strong business relationships across the organization.
• Focus acutely on client needs and satisfaction.

Preferred qualifications, capabilities, and skills

• Experience with Data Science and Data Analytics.
• Knowledge of SWIFTS/ISO framework.
• Coding skills in JAVA and automation software like Alteryx, UIpath.
• Experience in client & third-party bank investigations.
• Project Management/Implementation experience.
• Partnering experience with Risk, Audit, and Compliance.
• Content writing and PowerPoint slide creation skills.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.