Job Description

Job Title:

TPOC - Night Shift (Work from Office)

Company:

BrightChamps

Job Type:

Full-time

Location:

1st floor, 36/6, Hustlehub, Somasundarapalya Main Rd, PWD Quarters, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

Shift Timing:

9:30 PM to 6:30 AM

Salary:

?20,000 - ?22,000 per month

Work Mode:

Work from Office (WFO)

:

BrightChamps is looking for enthusiastic and dedicated professionals to join our growing team as

TPOC (Telephonic Point of Contact)

for the

night shift

. As a TPOC, you will play a vital role in connecting with potential customers, managing follow-ups, and ensuring a smooth communication process between the clients and our internal teams.

Key Responsibilities:

Make outbound calls to parents and students to schedule demo sessions. Follow up with leads generated via marketing campaigns. Explain BrightChamps' offerings in a clear and compelling manner. Maintain accurate records of communication and client information in the system. Coordinate with the sales and academic teams to ensure a seamless onboarding experience. Handle queries and provide timely resolutions. Achieve daily/weekly targets related to calling and conversions.

Requirements:

Excellent communication skills in English and Hindi. Prior experience in telecalling, telesales, or customer service is preferred. Ability to work night shifts (9:30 PM to 6:30 AM). Strong interpersonal and negotiation skills. Ability to work independently and as part of a team. Basic computer knowledge and CRM experience is a plus.

Perks & Benefits:

Competitive salary between ?20,000 - ?22,000 per month. Great learning and career growth opportunities. Friendly and professional work environment. Opportunity to work with a leading ed-tech company.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?22,000.00 per month

Schedule:

Night shift US shift
Supplemental Pay:

Commission pay Performance bonus
Work Location: In person