Job Description

Job Title:

CRM Helpdesk - Claim Processing Executive (Health Insurance Background)

Company:

Watch Your Health (Client: ICICI Lombard)

Location:

Hyderabad (In-Person)

Employment Type:

Full-time

About the Company

Watch Your Health (WYH)

is a

leading Health-Tech company

that leverages

technology and data analytics

to empower individuals to take control of their health.
We partner with

insurance companies, healthcare providers, and corporates

to deliver

innovative digital health solutions

that promote

wellness, disease prevention, and healthier lifestyles

.

At

Watch Your Health

, we thrive on

innovation and data-driven insights

to create impactful health engagement platforms. Join us to be part of a

fast-growing team

at the intersection of

technology, healthcare, and wellness

.

We are looking for a

CRM Helpdesk - Claim Processing Executive

with prior experience in the

health insurance industry

to manage customer claims and ensure smooth service delivery.

Key Responsibilities:

Act as

CRM implant

for claim support at the client location.

Resolve customer queries

related to policy coverage and health claim processes.

Facilitate claim submissions and tracking

through the claims app for employees. Handle

employee calls and emails

as the direct

SPOC

(Single Point of Contact) for assigned corporate clients.

Collect, verify, and dispatch

claim documents as per corporate requirements.

Coordinate with internal claim units

at ICICI Lombard for seamless cashless and priority claim processing. Stay updated with

health insurance regulations and policies

to ensure accurate guidance. Maintain

confidentiality

of sensitive information and adhere to data protection guidelines.

Travel twice a week

between branches to address and resolve customer queries.

Requirements

Experience:

Minimum

2 years of experience

in the

Health Insurance Industry

.

Qualification:

Graduate (any discipline).

Communication:

Excellent

English communication skills

are mandatory.

Other Skills:

Strong coordination, customer handling, and problem-solving abilities.

Compensation

Salary:

?18,000 - ?22,000 per month (based on experience and interview performance)

How to Apply

Email your updated resume:

recruiter26@watchyourhealth.com or 7400103739

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Provident Fund
Work Location: In person