Job Description

Team: Management

Experience:

Total Experience of 2-4 years.
Preference will be given to residential ops.

Educational Qualifications:

Any Graduate/ Hotel management

Key Competencies:

Good relationship with the client, communication skills, team player & good in developing personality.

Job Summary:

To manage our front desk operations, provide exceptional customer service, and ensure


a warm welcome to our visitors and residents.

Key Responsibilities:

Receptionist Duties:

Manage incoming and outgoing calls, responding professionally and politely.
Greet and assist visitors, residents, and clients, providing information and guidance.
Maintain accurate telephone registers and call tracking.
Update and manage client contact databases.

Front Office Management:

Ensure reception area and common areas are clean, tidy, and well-maintained.
Manage inventory of office supplies.
Coordinate with residents and internal teams as needed.

Customer Service:

Provide exceptional customer handling and support.
Demonstrate professionalism, courtesy, and responsiveness.

Administrative Tasks:

Maintain up-to-date records and databases.
Ensure compliance with company regulations and requirements.
Manage magazine and newspaper subscriptions, displaying latest issues.

Performance Metrics:

Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
Maintain high levels of customer satisfaction.