Job Description

About Us:

Xplora Getaways Pvt. Ltd. is a premier tours and travel company dedicated to crafting unforgettable travel experiences for our clients. With a focus on exceptional customer service and personalized travel solutions, we pride ourselves on our deep knowledge of global destinations and commitment to excellence.

Job Overview:

We are seeking a professional and personable Front Office Associate to be the welcoming face of our company. The ideal candidate will manage front desk operations, assist clients with inquiries, and ensure a seamless experience for all visitors and clients.

Key Responsibilities:

Client Interaction:

Greet and assist clients in a friendly and professional manner, both in-person and over the phone.

Reservation Management:

Handle bookings, cancellations, and modifications of travel itineraries, ensuring accuracy and client satisfaction.

Administrative Support:

Maintain and update client records, process payments, and manage correspondence.

Collaboration:

Work closely with other departments to ensure cohesive service delivery and up-to-date information on travel offerings.

Qualifications:

Education:

Diploma / Degree

Experience:

Previous experience in front desk operations, customer service, or the travel industry will be an added advantage.

Communication Skills:

Excellent bilingual verbal and written communication abilities.

Technical Skills:

Computer literacy and a demonstrated ability to quickly learn and adapt to new technologies and software applications.

Customer Service Orientation:

Strong commitment to providing exceptional client service.

Organizational Skills:

Ability to multitask, prioritize, and manage time effectively.

Adaptability:

Capacity to work in a fast-paced environment and handle unexpected situations gracefully.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus Yearly bonus
Work Location: In person