Job Description

Job Summary:

The Tour Operation Manager is responsible for overseeing and managing the planning, execution, and quality of both domestic and international tours. The role includes managing tour packages, coordinating with suppliers and vendors, ensuring customer satisfaction, and handling team operations. The ideal candidate should possess excellent organizational, leadership, and communication skills, along with a deep understanding of the travel industry.

Key Responsibilities:1. Tour Planning & Management:

2. Team Leadership & Coordination:

3. Client Interaction & Customization:

4. Vendor and Supplier Management:

5. Sales Support & Reporting:

6. Operational Efficiency & Compliance:

Required Qualifications & Skills:

Bachelor's degree in Tourism, Hospitality, Business Management, or related field. Minimum 4-6 years of experience in tour operations, including international tours. Strong knowledge of global destinations, visa processes, and travel logistics. Excellent negotiation, leadership, and interpersonal skills. Proficient in MS Office, travel software/CRMs, and GDS systems (Amadeus, Galileo, etc.). Ability to work under pressure and handle multiple tasks effectively. Willingness to travel occasionally for inspections or to accompany groups.

Preferred Attributes:

Multilingual abilities (especially Hindi or regional language + English). Certification in travel & tourism or IATA preferred. Experience in handling group tours and MICE (Meetings, Incentives, Conferences & Events).
Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Experience:

Tour operations Manager: 3 years (Required)
Language:

English and Malyalam (Required)
Work Location: In person