Job Description

Trainer - Domestic IT Helpdesk Attendant (SSC/Q0110)

Reporting To:

Center Manager / Project Coordinator - Skill Development

Location:

AISECT DDUKK / Associated Skill Development Centre

1. Job Purpose:

To deliver domain-specific and employability skill training to trainees enrolled under the

Domestic IT Helpdesk Attendant

job role, in alignment with the Qualification Pack SSC/Q0110 (IT-ITeS Sector Skill Council - NASSCOM), ensuring quality learning outcomes and industry readiness.

2. Key Responsibilities:

Training Delivery:

Conduct classroom and practical sessions as per prescribed

QP/NOS (SSC/N0220, SSC/N9001, SSC/N9003)

modules. Deliver lessons on: IT-ITeS Industry overview, MS Office, Data Confidentiality Computer Networks & Wireless Computing IT Service Desk / Helpdesk ticketing process, Incident Management, SLA, Escalation matrix Workplace Safety, Work Management, and Professional Etiquette Train learners on troubleshooting, customer interaction, and helpdesk operations through simulations. Maintain batch-wise attendance, session plans, and daily training logs.

Assessment & Reporting:

Prepare and evaluate assignments, practical assessments, and viva sessions. Support internal/external assessment agencies during evaluation. Maintain trainee performance records and prepare progress reports.

Administration & Compliance:

Follow AISECT/JSDMS training guidelines, maintaining updated training registers and lesson plans. Ensure equipment readiness (systems, projector, internet) before sessions. Coordinate with MIS for attendance tracking and portal updates.

Industry Linkage & Placement Support:

Assist in identifying placement opportunities for certified trainees. Conduct mock interviews and prepare learners for IT support roles.

3. Qualification and Experience:QualificationExperience Requirement

BCA / B.Sc (IT/CS) / Diploma in IT / B.Tech (CS/IT) or equivalentMinimum

2 years

of industry experience in IT Support / Service Desk / Helpdesk operations

OR

Minimum

1 year

of experience as Trainer in IT-ITeS domain

Certification in "Train the Trainer" (TTT) from SSC NASSCOM / NSDC preferred.

4. Technical Skills Required:

Strong knowledge of MS Office, Computer Hardware & Networking fundamentals. Familiarity with ITIL concepts (Incident, Problem, and Change Management). Understanding of ticketing tools (Remedy, ServiceNow, Zoho Desk, Freshdesk, etc.). Ability to demonstrate live troubleshooting (email setup, LAN/Wi-Fi connectivity, software installation, OS handling).

5. Soft Skills & Competencies:

Excellent communication and presentation skills (English & Hindi). Patience, punctuality, and strong classroom management ability. Motivational and mentoring approach towards trainees. Documentation and reporting accuracy. Adaptability for blended learning (online + offline modes).

6. Working Days & Hours:

Monday to Saturday (6 days a week) 10 hours per day (including practical & theory sessions)

7. Salary Range:

?18,000 - ?20,000 per month (Negotiable based on qualification, experience & certification)

8. Desired Candidate Profile:

Passionate about teaching and guiding youth towards IT-ITeS careers. Updated with latest trends in IT support, customer service, and networking. Willing to travel for monitoring, assessment, and exposure visits if required.
Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person