Job Description

APM Terminals
APM Terminals is looking for a

TOS L3 Support Engineer

to join our team providing global support for mission-critical Navis N4 and XPS platforms.


You will be part of the global backbone ensuring system stability, incident resolution and continuous improvement of TOS environments across our terminals worldwide.


In addition to providing advanced support, you will play an active role in

implementation projects, system upgrades, and TOS-related cybersecurity initiatives

, collaborating across global teams to secure, modernize and standardize our critical systems.

Preferred Location:

Spain

Key Responsibilities:

Provide

L3 support

for Navis N4 and XPS platforms, securing high availability and performance of global terminal operations. Investigate, diagnose and resolve

complex incidents

(application, database, integration, and infrastructure level). Perform

root cause analysis

and deliver permanent fixes, ensuring knowledge is documented and shared. Manage incidents, requests, changes, and problems through

ServiceNow (SNOW)

aligned with ITIL best practices. Support

system upgrades, patches, and configuration changes

in coordination with terminals, vendors, and global teams. Contribute to

implementation projects, TOS migrations, and cybersecurity initiatives

related to terminal platforms. Collaborate with L2, local IT, and vendors to ensure proper escalation and resolution of TOS issues. Participate in

standardization projects

and initiatives improving monitoring, observability, and automation. Analyze monitoring and performance data to anticipate issues and optimize stability.

What We're Looking For:

Must-Have (Required Qualifications):

Knowledge of Terminal Operating Systems (TOS NAVIS N4 and XPS) front-end and back-end

Hands-on knowledge of

Navis N4 and XPS

, both functional and technical (front-end and back-end). Familiarity with system administration basics. Strong

problem-solving and analytical skills

, with ability to quickly triage and isolate issues. Excellent communication in English to coordinate with global terminals and vendors. Knowledge of

ITSM/ITIL processes

(Incident, Problem, Change, Request).

Nice-to-Have (Preferred Qualifications):

Experience in

database (Oracle/SQL), log analysis, and troubleshooting distributed applications

. Experience with

Grafana, Prometheus, or other monitoring tools

. Exposure to

integration technologies

(Edge/CDH, Debezium, APIs, MQ). Skills in

scripting / automation

(Python, Shell, PowerShell). Previous experience in

cybersecurity projects

or working with

cyber controls in operational IT environments

. Experience in containerized / cloud environments. Background in terminal operations and operational workflows. Proactive mindset, fast learner, ability to work under pressure.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



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