Job Description

Job Title: Tools Admin Advisor

Location: Gurgaon

Experience: 3-5 Yrs.

Qualification: B. Tech/B. E

Skillsets: SharePoint, Adonis

Responsibilities :

Design and Develop - Knowledge Management Site / Page:

• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.

• Build the required content in SharePoint or any other identified tool covering design, functionality, and content.

Knowledge management Tool Administration:

• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.

• Configure and customize tools to align with group services processes and user needs.

• Administer user accounts, permissions, and access rights for the tools, ensuring security and data integrity. Monitor system performance and troubleshoot issues promptly.

• Provide user support and training on tool functionalities to enable effective usage. Address user inquiries and technical issues to ensure a smooth user experience.

• Coordinate tool upgrades and maintenance activities in collaboration with IT and vendor partners.

Documentation and Knowledge Sharing:

• Maintain comprehensive documentation of tool configurations, processes, and support procedures.

• Share knowledge and best practices with users to enhance tool utilization.

Individual Development:

• Participate in cross-functional projects related to compliance and risk management.

• Seek professional growth to stay informed about knowledge management tools and techniques

What experience, skills and qualifications are required:

• Bachelor\'s degree in computer science, Information Technology, or a related field.

• 4+ years of proven experience as a developer of industry standard knowledge tools such as SharePoint.

• System administrator, specializing in industry-standard BPM tools and training aids.

• Prior experience preferred in the Shared Services domain.

• Proficiency in graphic / web design with hands on development of interactive / user friendly content.

• Experience in managing content design and interactive training tool (audio visual based)

• Understanding of incident management, swiftly identifying, and resolving tool-related issues to minimize downtime.

• Solid expertise in user access provisioning, ensuring data security and appropriate role-based access.

• Strong grasp of configuration management principles, making necessary adjustments to optimize tool performance.

• Excellent problem-solving skills, with the ability to provide timely and effective first-level support to end-users.

• Experience conducting training sessions to educate users on BPM tool functionalities and best practices.

• Familiarity with the latest trends and developments in BPM tools and related technologies.

Kelly Services