Job Description

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Why this job matters
We are looking for a dedicated Tool Support/Admin Engineer to join our team. The ideal candidate will have expertise in SPLUNK, Linux, Ansible, basic networking, and knowledge of various other tools such as DNAC, Dynatrace, SolarWinds, and ThousandEyes. This role involves providing support and administration for these tools to ensure optimal performance and integration within our systems.
What you'll be doing

• Administer and support SPLUNK, Linux, Ansible, and other tools (DNAC, Dynatrace, SolarWinds, ThousandEyes).
• Monitor and maintain tool performance, ensuring high availability and reliability.
• Troubleshoot and resolve issues related to tool integration and functionality.
• Collaborate with cross-functional teams to implement and optimize tool usage.
• Develop and maintain documentation for tool configurations and procedures.
• Provide training and support to team members on tool usage and best practices.
• Assist with basic networking tasks and troubleshooting.

The skills you'll need
Troubleshooting
Infrastructure Configuration
Debugging
Continuous Improvement
Application Performance Monitoring & Alerting
Release Management
Programming/Scripting
Operating Systems
IT Security
Cloud Computing
Data Analysis
Agile Methodologies
Software Testing
Continuous Integration/Continuous Deployment Automation & Orchestration
Incident Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.