Job Description

Job Summary -

Lead process improvement and transformation projects, Lead lean six sigma projects Drive realization of target FTE and non-FTE benefit for accounts in scope Expertise in handling large sets of data and conducting data analysis Review and assess current processes, systems, technology and design future state process flows Implement Robotic Process Automation and artificial learning programs, platform enhancements and measure business impact post implementation Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.) Operate with a problem identification and resolution mindset Work with senior leadership, operations leaders in designing the continuous improvement program to exceed client expectations for the account Strong project management expertise, should have handled multiple high impact business impact projects Knowledge of retail, consumer goods, hospitality businesses and processes, challenges and successful optimization track record Demonstrates a keen understanding of the changes in customers' business and adjusts the value proposition accordingly, by maintaining a balance between the interest of the customer and that of cognizant Communicate all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues; interact with clients/stakeholders and generates buy-in at overall business level Communicate effectively across cultures and with global customers/stakeholders; represents the organization in appropriate forums

Profile Desired-

Must have 10+ years relevant experience in Process Improvement/ Transformation role preferably in Contact centers Must be certified Black Belt/Green Belt from a reputed organization with excellent command in Lean/Six Sigma methodology Must have expertise and end-to-end experience in implementing RPA automation/Analytics/ AI/ Process improvement and contact center telephony Must have excellent logical / analytical skills Ability to independently develop solutions for complex business functionalities Must be adept in MS Office ,Excellent communication skills Certification- Lean Six Sigma Black Belt/Green Belt Certified Certifications in Analytics and/or Automation * Experience in working with MS Office, Visio, R, Minitab, PowerBI/ Tableau