Job Description

Job Summary

The TL-Policy Servicing role requires a seasoned professional with 5 to 7 years of experience in policy servicing specifically in handling changes and endorsements. The candidate will work in a hybrid model primarily during night shifts and must possess strong proficiency in MS Office. English language skills are essential for effective communication.

Responsibilities

Oversee the processing of policy changes and endorsements to ensure accuracy and compliance with company standards. Provide expert guidance on policy servicing procedures to enhance operational efficiency. Collaborate with cross-functional teams to streamline processes and improve service delivery. Analyze policy data to identify trends and recommend improvements in servicing strategies. Ensure timely and accurate documentation of policy changes in the system. Develop training materials and conduct sessions to upskill team members on policy servicing best practices. Monitor service metrics to ensure adherence to performance targets and quality standards. Address client inquiries and resolve issues related to policy changes promptly. Implement process improvements to reduce turnaround time for policy servicing tasks. Maintain up-to-date knowledge of industry regulations and company policies. Coordinate with stakeholders to facilitate seamless policy servicing operations. Utilize MS Office tools to generate reports and analyze servicing data effectively. Foster a collaborative work environment to drive team success and achieve organizational goals.

Qualifications

Demonstrate proficiency in MS Office applications to manage and analyze policy data efficiently. Exhibit strong domain expertise in handling changes and endorsements within policy servicing. Possess excellent English language skills for effective communication and documentation. Showcase ability to work effectively in a hybrid model adapting to night shifts as required. Display strong analytical skills to identify trends and recommend strategic improvements. Demonstrate capability to train and mentor team members in policy servicing processes. Show commitment to maintaining high standards of accuracy and compliance in all tasks.

Certifications Required

Certification in MS Office applications is mandatory.