Job Description

Job Summary

The TL-Loan Servicing role requires a professional with 5 to 8 years of experience to manage and oversee loan servicing operations. The candidate will utilize their expertise in MS Excel and English communication to streamline processes and ensure efficient service delivery. Working in a hybrid model the role focuses on enhancing asset management operations without the need for travel.

Responsibilities

Oversee daily loan servicing operations to ensure smooth and efficient processes. Utilize MS Excel to analyze data and generate reports for informed decision-making. Communicate effectively in English to coordinate with team members and stakeholders. Implement best practices in asset management operations to enhance service quality. Collaborate with cross-functional teams to align loan servicing with organizational goals. Monitor and evaluate loan servicing performance to identify areas for improvement. Develop strategies to optimize asset and wealth management processes. Ensure compliance with industry regulations and company policies in all operations. Provide training and support to team members to enhance their skills and productivity. Resolve customer inquiries and issues promptly to maintain high satisfaction levels. Lead initiatives to automate and streamline loan servicing tasks for efficiency. Conduct regular audits to ensure accuracy and integrity of loan servicing data. Prepare detailed reports on loan servicing activities for management review.

Qualifications

Demonstrate proficiency in MS Excel for data analysis and reporting. Exhibit strong English communication skills for effective collaboration. Possess experience in asset management operations as a valuable asset. Show knowledge of asset and wealth management processes as a nice to have. * Display ability to work in a hybrid model with minimal supervision.