Job Description

1.

Position Overview

Lead and manage a team of mortgage underwriters in a back-office setting, ensuring high-quality, timely, and compliant loan processing aligned with SLAs and investor/regulatory standards.

2.

Key ResponsibilitiesTeam Leadership & Development

Supervise daily operations, assign tasks, monitor workflows, and manage queues in the underwriting team careers.firstsource.comfoundit. Conduct team meetings, one-on-ones, performance evaluations, and provide constructive coaching and feedback founditiimjobs.com. Ensure adherence to standard operating procedures, conduct audits, identify defects, and coach team members accordingly founditReed. Mentor and onboard new team members to maintain a consistently skilled team founditcareers.firstsource.com.

Operational Management

Monitor team performance metrics (KPIs, SLAs, quality scores), identify bottlenecks, and implement process improvements founditiimjobs.comcareers.firstsource.com. Own daily, weekly, and monthly production and performance reporting; analyze data to uncover trends and risks iimjobs.comcareers.firstsource.com. Manage escalations from clients, underwriters, or sales teams and coordinate with vendors or internal stakeholders using clear communication founditcareers.firstsource.com.

Quality & Compliance

Ensure underwriters follow FNMA, FHMLC, FHA, VA, and other investor and regulatory guidelines founditVirtual Vocations4 Corner Resources. Conduct quality assurance checks, audits, and root-cause analysis of defects founditReed. Maintain compliance with relevant regulations -- TILA, RESPA, AML, PRA/FCA, depending on the jurisdiction 4 Corner Resourcesutbank.co.uk.

Process Improvement & Stakeholder Engagement

Propose and drive enhancements to underwriting workflows for efficiency and scalability iimjobs.comReed. Collaborate with cross-functional teams such as Sales, Risk, Legal, and Product to resolve issues and streamline processes ReedCiti Careers. Support projects related to policy updates, regulatory changes, and internal initiatives
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?65,000.00 per month

Work Location: In person