Job Description

Job Summary

The TL-CX Niche role is pivotal in enhancing customer service experiences by leveraging technical skills in customer service and English communication. With a hybrid work model and rotational shifts the candidate will ensure seamless operations and contribute to the companys growth in the Hi-Tech domain. The role demands a proactive approach to problem-solving and a commitment to delivering exceptional service.

Responsibilities

Lead the customer service team to ensure high-quality support and satisfaction. Oversee daily operations and manage team performance in a hybrid work environment. Provide guidance and support to team members to enhance their skills and efficiency. Collaborate with cross-functional teams to improve service delivery and customer experience. Analyze customer feedback and implement strategies for continuous improvement. Develop and maintain strong relationships with clients to understand their needs and expectations. Ensure compliance with company policies and procedures in all customer interactions. Monitor and report on key performance indicators to drive team success. Facilitate training sessions to enhance team capabilities in customer service and communication. Utilize technical skills to troubleshoot and resolve complex customer issues. Adapt to rotational shifts to provide consistent support across different time zones. Contribute to the development of innovative solutions to enhance customer satisfaction. Support the companys mission by delivering exceptional service that positively impacts society. Qualifications Possess strong technical skills in customer service and English communication. Demonstrate experience in the Hi-Tech domain is a plus. Exhibit excellent problem-solving and analytical skills. Show ability to work effectively in a hybrid work model. Display strong leadership and team management capabilities. Have experience in working rotational shifts. * Be proactive and adaptable to changing environments.