Job Description

Role:

TL - Application Support Engineer

Location:

Chromepet, Chennai

Type:

Full-time

Experience:

3 to 5 Years (Logistics IT experience preferred)

Preferred Candidate:

We are seeking a highly experienced professional with a strong background in

logistics application support

. Candidates

based in or near Chromepet

or those

willing to relocate

are preferred.

The ideal candidate should also have prior experience in leading and managing a support team.

:

As a member of the Support team, your primary focus will be to interact with customers and troubleshoot issues related to our application. You are expected to provide prompt responses via email, phone, and our Help Desk Ticketing System. As a TL - Application Support Engineer, you will deliver strategic application support to ensure the highest level of customer satisfaction. Responsibilities include analysis, design, development, debugging, and proactive ownership for timely issue resolution.

You will also be responsible for guiding, mentoring, and managing a team of support engineers.

Roles and Responsibilities:

Interact directly with customers to troubleshoot and resolve application issues. Respond promptly to queries via email, phone, and the ticketing system. Take initiative and ownership to drive quick and effective resolutions. Lead and manage the support team to ensure high performance and collaboration. Contribute to team responsibilities for efficient support operations. Build and manage support integration environments. Collaborate with other teams to strengthen the cross-functional support model. Act as Bug Development Engineer (BDE) and manage bug prioritization for development. Serve as a pre-bug reviewer to assist and guide peers in resolving issues independently. Work with Product Strategy to recommend product improvements. Handle complex technical issues during critical customer escalations. Collaborate with the development team to enhance tools and system integration. Be open and available for travel across states and abroad as required.

Qualifications:

UG/PG Degree with strong computer skills and relevant technical knowledge. Proven experience in building or troubleshooting enterprise business applications. Experience in implementation, support, consulting, or development of enterprise applications. Prior experience in

leading a technical support team

is essential. Strong diagnostic and troubleshooting skills using industry-standard tools. Deep knowledge in performance tuning and optimizing applications. Familiarity with enterprise application aspects: product expertise, log analysis, structured troubleshooting, etc. Sound understanding of networking, database configuration, server & web server optimization, load balancing, and SQL tuning. A willingness to mentor junior team members and share knowledge of new products and technologies is highly desirable.
Job Type: Full-time

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Chennai, Tamil Nadu 600044: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

Application support: 1 year (Required) Team Handling: 1 year (Preferred)
Language:

English (Required)
Location:

Chennai, Tamil Nadu 600044 (Preferred)
Work Location: In person

Expected Start Date: 01/08/2025