Job Description

Need Immediate Joiners

Designation:

Content Writing Expert (TL)

Business Vertical:

IOA

Reporting Manager:

Team Manager (TM)

Location:

India

Typical Background:

5-10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose:

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities:

Set and monitor quality goals; lead calibration and sampling. Approve sensitive content and resolve escalations. Publish WBR dashboards and lead RCAs with clear CAPA.

Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience:

Proven leadership in HR service ops with measurable quality impact. Strong policy interpretation, content governance, and risk control. Executive-ready communication and stakeholder alignment

MINIMUM QUALIFICATIONS:

Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience. 5-8 years in HR domain with experience reviewing HR content. Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner. Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment. Strong focus on quality of work and attention to detail. Excellent written, verbal and presentation communication skills. Exposure to core HR processes , Working knowledge of HR and CMS systems Familiarity with HR systems, case tools, and content platforms. Open to work in 24 7 shifts & on call rotation
* Strong fluency in English and analytical review skills.