Job Description

Job Title:

Ticketing & Visa Manager

Department:

Tours & Travel / Operations

Location:

Pune

Company:

Joysuites Hospitality Pvt. Ltd.

Job Summary

We are looking for an experienced

Ticketing & Visa Manager

to handle end-to-end airline ticketing, visa processing, and travel documentation. The candidate should have strong knowledge of international and domestic ticketing, visa regulations, and excellent coordination skills to ensure smooth travel arrangements for clients.

Key Responsibilities

Ticketing Operations

Handle domestic and international air ticketing (issuance, re-issuance, cancellations, refunds) Work on GDS systems (Amadeus / Galileo / Sabre preferred) Monitor fare rules, airline policies, and best pricing options Coordinate with airlines and consolidators for group and corporate bookings

Visa Management

Manage end-to-end visa processing for multiple countries Ensure accurate documentation, application submission, and appointment scheduling Track visa status and maintain compliance with embassy regulations Advise clients on visa requirements, timelines, and travel policies

Client & Team Coordination

Coordinate with sales, operations, and corporate clients Handle escalations related to ticketing and visa delays Maintain strong relationships with embassies, VFS, and airline partners

Compliance & Reporting

Ensure adherence to company policies and travel regulations Maintain proper records, MIS reports, and documentation Train and guide junior staff in ticketing and visa procedures
Required Qualifications & Skills

Bachelor's degree in Travel, Tourism, or related field

5-8 years of experience

in ticketing and visa operations Strong knowledge of international visa processes and airline ticketing Hands-on experience with GDS systems Excellent communication, coordination, and problem-solving skills Ability to work under pressure and manage multiple cases simultaneously
Preferred Attributes

Corporate and group travel handling experience Strong attention to detail and compliance orientation Professional attitude and leadership capability
Job Types: Full-time, Permanent

Pay: ?17,964.20 - ?58,850.87 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person